Trade FAQs

Do you offer a trade discount?

Yes, once you have been approved for a trade account, your preferred pricing will be shown when you are logged into your account.

How do I apply?

You can apply here. Please allow 24-48 hours for application review. You will receive an email when your application has been approved.

How do I place a trade order?

When you are logged into your trade account, you can place an online order for any items in our Cuff Core collection. For trade order requests that include items from our full collection or custom order requests, click “add to quote” on each product

When does my order go into production?

Once we receive your payment and completed COM form, your order is entered into the production queue. Delays in receipt of fabric may affect order lead time.

Does your trade program offer tax exemption?

Yes. If a current resale certificate is provided for the state where your order is shipping to, tax may be removed. Contact [email protected] for details.

What is your current lead time?

Our To the Trade full catalog is made to order. Production takes 16 - 20 weeks for lighting and furnishings with standard size and finish. Please inquire for custom order lead times. If you are looking for a shorter lead time, we encourage you to con

How can I check the status of my order?

When you are logged into your trade account, you can check the status of any order, view estimated ship dates and order history.

What if I need to expedite my order?

Please notify us when requesting a quote if you have rush requirements. If we can accommodate, a rush fee will be applied to your quote. If you are looking for a shorter lead time, we encourage you to review our Cuff Core collection; in stock items a

Do you offer finish samples?

Yes, we sell samples of our wood finishes, metals, fabrics and leathers, and ropes. Please be sure to check the product page to ensure the product you are interested in is available in your desired finish (view finishes). Sample kits are also availa

Can I provide my own fabric?

Yes, our Trade members have the option to purchase the entire Made to Order collection in COM/COL, at no additional charge. We also have a Fabric library. The only exception to customizations is the Ready to Order, Cuff Core Collection which includes

Where should I send my COM and COL?

We strongly encourage customers to send a link to [email protected] of the material being considered so we may assess for suitability before you purchase your material. We will advise if a cutting is necessary. COM/COL requirements are outlined on

Can I customize my order?

Cuff Studio offers customizations to Trade on most products in our catalogue. If you are interested in adapting an existing Cuff Studio piece to your specific project needs, please email [email protected] to begin the process. The pricing provid

Do you ship internationally?

International shipments are currently available to Canada only and are shown in U.S. dollars. We are, however, able to make occasional exceptions. For the select Cuff Studio pieces which are eligible, international orders are available for ex works/

How long are quotes valid for?

All quotes are valid for 30 days. Prices are subject to change anytime after that.

What forms of payment are accepted?

We accept payment by credit card, check, bank transfer or wire. There are no additional processing fees when paying by credit card. Checks should be made payable to Cuff Studio.

What deposit is required?

Cuff Studio requires payment in full for all orders to commence production.

Do you memo?

Loan arrangements can be made. Two day maximum with signed memo agreement and payment info for hold.

My project is delayed. Can you store my order?

We cannot offer long term storage. We ask that orders are paid for and coordinated with Cuff Studio in a timely manner. Items are subject to a $25.00 per day charge for storage after 30 days upon completion of an order.

What if my order arrives damaged?

Extensive quality control is performed at our workroom and Photography to customer is provided before shipping. If order arrives damaged, we require an image of the damage, both of the item and in its original packaging to be sent to orders@cuffstudi

Where can I find cleaning and care instructions?

We strongly encourage you to refer to our care instructions, linked here.

Do you offer a warranty?

A one-year warranty is offered for all pieces - period beginning upon receipt of order. If order fails because of workmanship or failure of materials, Cuff Studio will either repair or replace the item. Cuff Studio is not responsible for damage due t