How and where are Cuff Studio products made?
Our collection is handmade in Los Angeles by a group of highly trained and expert craftspeople. We support local manufacturing and materials.
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General FAQs
I am a designer and would like to know if you offer a discount. Who do I contact?
You can apply here. Please allow 24-48 hours for application review. You will receive an email when your application has been approved.
Where do you ship?
We currently offer shipping options within the continental US and Canada. International orders are available for ex works / will call pickup to trade members only, at this time.
How can I check the status of my order?
We recommend creating a customer account so you can check on the status of your order. You can view estimated ship dates and order history.
What if an item is backordered?
If an item is backordered, the estimated date of restock will be listed on the product page. These dates are estimates and subject to change. They do not include shipping or processing time. You can place an order for a backordered item and you will
Will I be updated if the lead time changes?
We do our best to update the website as often as possible. Please note all lead times are approximate and subject to change. Should a change occur that affects your order, you will be notified. Lead times listed include production time only. If multi
What if I change my mind - Can I cancel or return my order?
All sales are final. We do not accept returns or exchanges.
When will my order ship?
Cuff Core collection items will ship out within 5-7 weeks from payment and do not include transit time. You will receive an email notification with tracking information when your order ships.
What if my order arrives damaged?
It’s very important to inspect your order upon delivery. If an item arrives damaged, you will need to note this on the driver’s paperwork. Please take photos of the damage (both of the item and packaging) and do not discard the original packaging. Em
Do you provide swatches?
Yes, we sell samples of our fabric, finishes and ropes. Please be sure to check the product page to ensure the product you are interested in is available in your desired finish.
Where can I see products in person?
We would love to see you! Our studio is in Los Angeles and by appointment only. To schedule a visit, please email [email protected].
Do you offer a warranty?
A one-year warranty is offered for all pieces - period beginning upon receipt of order. If order fails because of workmanship or failure of materials, Cuff Studio will either repair or replace the item. Cuff Studio is not responsible for damage due t
How do I care for my items?
Care instructions are included with your shipment. You can also view our care instructions here.
Can I customize my order?
Our Ready-to-Order Cuff Core collection is not customizable. If you are a member of our trade program, or are working with a designer who is a member, our full collection is available, much of which can be customized. Learn more about our trade progr
How is my order shipped?
Shipping options will vary depending on your location and product. You can review shipping options in your cart before you check out.
Is installation included?
No. We recommend all lighting is installed by a licensed electrician. Installation instructions are included with your shipment, and can also be found on the product page of our website.
Are light bulbs provided?
Yes, light bulbs are included.
I have more questions before I order, how do I contact you?
Please send your questions to [email protected] and we will get back to you within 1 business day.
I am not working with a designer but I need help! Do you offer services?
Yes! We have operated as an interior design studio since 2001. Cuff Studio now considers only a limited number of full interior and renovation projects, however we happily offer hourly consultation services as needed. Contact us at design@cuffstudio.